Company Policy

Triad Medical Supply owns and operates this web site .  Any and all information collected on this site will be kept strictly confidential and will not be disclosed.  Your information will not be used in ways that you have not consented to.  If you have any questions, please contact us.

The use of Triad Medical Supply website is governed by the policies, terms and condition set forth below.  By using this Site or submitting an order for products or services, you indicate your acceptance of, and agreement to be bound by, the terms and conditions set forth by this website. If you do not agree to these terms and conditions, please do not use this Site and please do not submit any orders for products or services.  Terms and conditions may be changed by Triad Medical Supply at any time in the future.  All contents included in this website are protected by U.S. and international trademarks and copyright laws.  The contents of this website,  including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this site is strictly prohibited.

All prices, policies, terms and condition are subject to change without prior notification.   In the event a product is listed at an incorrect price due to typographical, photographic, technical error or human error in pricing information received from our suppliers, Triad Medical Supply shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.  Triad Medical Supply shall have the right to refuse or cancel any orders placed on mis-priced products whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Triad Medical Supply shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Triad Medical Supply shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within California, unless the customer is tax exempt and provides the required tax exempt information to Triad Medical Supply before ordering. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state.
An order cancellation fee of 10% will be charged on all orders that have already been processed, but not shipped.

Freight Charges

Please Note: To keep shipping costs at a minimum Triad Medical Supply ships all packages under 1lb. USPS. USPS does not provide Tracking Numbers. Some orders may require additional freight charges, due to the size, weight of products ordered and/or the shipping location. If your order is affected by one of these conditions, you will be contacted and given the option of accepting the additional charges, choosing another shipping method (when available) or canceling the order. Products shipped directed from the manufacturer may required additional shipping time. Triad Medical Supply is not liable for shipments made to us. We recommend that our customers use shipping companies such as UPS, FedEx, DHL/ Airborne Express or the U.S. Postal Service with good packaging (original packing preferred) and full insurance paid. The RA Number that was issued to you should be clearly written on the top of the box and not covered by any labels. Some of the products will be shipped directly to the manufacturer. Please contact us for proper shipping instructions.

Most orders received by 12:00pm PST will be shipped the same day.  Also, we ship only to physical addresses within the Continental USA, not to P.O. Boxes, APO's and FPO's.

Continental USA Shipping Rates:

Additional Freight Charges May Apply

Large Quantities Purchases & Over Weight and Over Sized Purchases

On large quantities purchases and over weight and over sized purchases, Triad Medical Supply reserves the right to charge actual freight charges. These charges would appear as a separate credit card charge. You will be notified prior to shipment if this is necessary.

Returns Policy

Canceled orders after it has been shipped will be considered a return under this policy.

Products should be carefully examined.  Any shortages or error claims in shipment must be made within 48 hours of receiving the merchandise.

Items returned must be in resalable condition and in its original packaging with instructions and warranties.  Non-resalable items received will not be returned.

All returns must have a RA Number (Return Authorization).  The RA Number must be obtained by calling our toll free number, 888-80-TRIAD between 9:30am & 5:00pm PST, Monday - Friday.  The RA Number must be written on top and side of the shipping package.  Items being returned must be received by Triad Medical Supply within 7days of receiving the Return Authorization Number.  Returned packages must be returned Triad Medical Supply, 5208 Jackson Drive, Ste. 110, La Mesa, Ca. 91941.  Customer will pay for all shipping expenses for returned items.

Damaged packages must be noted on the bill of lading prior to signing for the packages.  Concealed damage must be reported to the freight company within 10 days of receipt of merchandise.  All freight damage claims must be reported to the freight company.

Restocking Fees:

30 to 45 days                25% of price on all returned merchandise.

No returns accepted after 45 days

Non-Returnable Policy

Special Orders merchandise are not returnable.  Also, worn products, cushions, pillows, beds, mattresses, wheelchairs, motorized wheelchairs, scooters, patient lifts and bathroom products are not returnable and refundable for hygienic reasons.